Fragmented incident registers
Different incident logs for each framework. DORA in one system, GDPR breaches in another, NIS2 in a spreadsheet. No single source of truth when regulators come knocking.
INCIDENT MANAGEMENT SOFTWARE
ICT INCIDENT MANAGEMENT SOFTWARE WITH DORA 4-HOUR REPORTING
Classify ICT incidents across DORA, NIS2, and GDPR simultaneously. Automated 4h/24h/72h deadline tracking, authority report generation, and root cause analysis for financial entities and regulated organisations.
DORA Art. 17-19NIS2 Art. 23GDPR Art. 33AI Act Art. 62
WHAT IS ICT INCIDENT MANAGEMENT UNDER DORA?
ICT incident management under DORA (Digital Operational Resilience Act) requires financial entities to establish and implement processes for detecting, managing, logging, classifying, and reporting ICT-related incidents. Under Articles 17–19, entities must classify incidents as major or significant based on ESA criteria (affected clients, financial impact, service duration, geographic spread, and data loss), notify their competent authority within 4 hours of classification, submit intermediate and final reports, and perform root cause analysis. When the same incident also constitutes a NIS2 significant incident or a GDPR personal data breach, parallel notification obligations apply with different deadlines, authorities, and report formats. Venvera automates this entire workflow from a single incident entry.
THE PROBLEM
MISSED DEADLINES MEAN PENALTIES
Manual ICT incident classification
Guessing whether an incident qualifies as "major" under DORA, "significant" under NIS2, or a "breach" under GDPR. Wrong classification means wrong response and missed deadlines.
Regulatory deadline confusion
4 hours? 24 hours? 72 hours? It depends on the framework, the severity, and the classification. Miss a DORA or GDPR deadline and the penalty is real.
CORE MODULE
UNIFIED ICT INCIDENT REGISTER FOR DORA, NIS2, AND GDPR
Every ICT incident in one place. Eight incident types, four severity levels, multi-framework classification, and clear ownership assignment. Log an incident once and track it through detection, classification, response, and resolution. Full audit trail on every action. Meets DORA Article 17 requirements for incident management processes at financial entities.
- 8 incident types: Cybersecurity, Service Disruption, Data Breach, System Failure, Third Party, Fraud, Physical, Compliance
- 4 severity levels: Critical, High, Medium, Low with clear threshold definitions
- Multi-framework classification in a single entry
- Ownership assignment with escalation workflows
- Full audit trail on every status change and update
CLASSIFICATION
MULTI-FRAMEWORK INCIDENT CLASSIFICATION ENGINE
One incident, classified against every applicable framework simultaneously. Enter the incident details once and the engine applies DORA thresholds (major or significant per ESA criteria), NIS2 criteria (significant incident), GDPR rules (personal data breach under Article 33), and AI Act checks (serious incident under Article 62). No more guessing which framework applies or whether your incident crosses a regulatory threshold.
- DORA: Auto-classifies as Major or Significant based on ESA criteria
- NIS2: Applies significant incident thresholds automatically
- GDPR: Determines if personal data breach triggers Art. 33 notification
- AI Act: Checks AI system involvement for Art. 62 reporting
- Threshold parameters configurable per organisation
DEADLINE TRACKING
AUTOMATED REGULATORY DEADLINE TRACKING: 4H, 24H, 72H TIMELINES
Visual timeline showing every regulatory deadline from the moment an incident is logged. DORA: 4-hour initial notification, 24-hour intermediate report, 72-hour detailed report, one-month final report. NIS2: 24-hour early warning, 72-hour full notification, one-month final report. GDPR: 72-hour DPA notification. Countdown timers, colour-coded status badges, and automated alerts before each deadline.
- DORA timeline: 4h initial, 24h intermediate, 72h detailed, 1mo final
- NIS2 timeline: 24h early warning, 72h notification, 1mo final report
- GDPR timeline: 72h DPA notification, data subject notification tracking
- Visual countdown with automated email and in-app alerts
- Status tracking: Pending, In Progress, Submitted, Overdue
REPORTING
AUTHORITY REPORT GENERATION FOR COMPETENT AUTHORITIES
Generate pre-formatted reports for competent authorities with one click. All incident data, classification details, impact assessments, and remediation status pulled directly from your incident record. xBRL-CSV export for DORA, structured notification documents for NIS2, DPA breach notification forms for GDPR. Review, adjust, and export — no manual re-entry.
- xBRL-CSV formatted reports for DORA ESA submission
- Structured notification documents for NIS2 CSIRT reporting
- DPA breach notification forms for GDPR supervisory authorities
- Pre-filled with incident data — review and export
- Report versioning: initial, intermediate, detailed, final
POST-INCIDENT
ROOT CAUSE ANALYSIS AND LESSONS LEARNED
After resolution, document the root cause analysis, corrective actions, and lessons learned. Track remediation tasks with owners and deadlines. Link corrective actions back to your risk register and control library so incidents drive actual improvements in your security posture. Required by DORA Article 17 for major incident final reports.
- Structured root cause analysis with contributing factors
- Corrective action tracking with owners and deadlines
- Link remediation actions to risk register entries
- Lessons learned documentation for final regulatory reports
- Recurrence prevention measures with effectiveness tracking
EVIDENCE
INCIDENT EVIDENCE MANAGEMENT WITH AES-256 ENCRYPTION
Upload supporting evidence, screenshots, log files, forensic reports, and communication records directly to the incident record. AES-256-GCM encrypted at rest with per-tenant keys. Full audit trail showing who uploaded what and when. Everything auditors and competent authorities need in one place.
- Upload screenshots, logs, forensic reports, and communications
- AES-256-GCM encryption at rest with per-tenant keys
- Full upload audit trail with timestamp and user attribution
- File type validation and malware scanning
- Linked evidence referenced in authority reports
ANALYTICS
INCIDENT ANALYTICS AND TREND REPORTING
Filter incidents by status, severity, type, framework classification, owner, or date range. Trend analysis shows incident volume over time, mean time to detect, mean time to resolve, and recurrence rates. Identify patterns before they become systemic. Export analytics for board reporting and regulatory discussions.
- Advanced filtering by status, severity, type, classification, owner
- Trend analysis: incident volume, MTTD, MTTR over time
- Recurrence tracking to identify systemic issues
- Framework-specific analytics (e.g., DORA major incident count)
- Export charts and data for board presentations
FRAMEWORK COMPARISON
DORA VS NIS2 VS GDPR INCIDENT REPORTING REQUIREMENTS
Each framework has different deadlines, classification criteria, and reporting authorities. Venvera tracks all of them from a single incident entry.
| Requirement | DORA | NIS2 | GDPR |
|---|---|---|---|
| Initial report | 4 hours (from classification as major) | 24 hours (early warning) | 72 hours (to DPA) |
| Intermediate report | 72 hours (detailed report) | 72 hours (full notification) | Not required |
| Final report | 1 month | 1 month | Not specified |
| Classification criteria | Major or Significant (ESA criteria: clients, financial impact, duration, data loss) | Significant (impact on service provision) | Personal data breach (risk to rights and freedoms) |
| Reporting authority | Competent authority (e.g., BaFin, CSSF) | CSIRT / competent authority | Supervisory authority (DPA) |
| Scope | ICT-related incidents at financial entities | Incidents affecting essential/important entities | Personal data breaches (all sectors) |
MULTI-FRAMEWORK
ONE INCIDENT. EVERY FRAMEWORK.
Log an incident once. Classify it against DORA, NIS2, GDPR, and AI Act simultaneously. Track every regulatory deadline from a single timeline. No duplicate entries, no missed notifications. Integrates with your risk register and third-party risk management workflows.
DORA Art. 17-19NIS2 Art. 23GDPR Art. 33-34AI Act Art. 62
4h
DORA initial report deadline
8
Incident types tracked
4
Frameworks classified simultaneously
72h
GDPR breach notification deadline
S
“Before Venvera, a single ransomware incident meant updating three separate registers, calculating deadlines manually, and formatting reports for two different authorities. Now we log it once, the system classifies it across DORA and GDPR automatically, and the deadline timeline shows us exactly what’s due and when. We submitted our first DORA major incident report in under an hour.”
Stefan K.
Head of IT Security, EU-Regulated Payment Institution
RELATED MODULES
INCIDENT MANAGEMENT WORKS WITH
Risk Management
Link incidents to your ICT risk register. Corrective actions feed directly into risk treatment plans.
Third-Party Risk
Track third-party incidents and link them to your vendor risk assessments and DORA RoI.
Policy Library
Reference your incident response policies and ensure procedures align with documented controls.
Reports & Export
Export incident data, analytics, and authority reports for board presentations and regulatory filings.
FAQ
ICT INCIDENT MANAGEMENT FAQ
STOP MISSING REGULATORY
REPORTING DEADLINES
Start with a free trial. Log your first incident, see it classified across DORA, NIS2, and GDPR, and generate an authority report in minutes. No credit card required.
AES-256 Encryption
EU Data Residency
SOC 2 Certified