Fragmented incident registers
A different incident log for every framework. GDPR breaches in one system, NIS2 notifications in another, DORA incidents in a spreadsheet. No single source of truth when regulators come knocking.
INCIDENT MANAGEMENT SOFTWARE
INCIDENT MANAGEMENT THAT NEVER MISSES A REGULATORY DEADLINE
Incident management software with one register that classifies every incident against every framework you answer to and tracks each regulatory deadline automatically, from GDPR breach notification to NIS2 and DORA. Authority report generation and root cause analysis included, for any regulated organisation.
GDPR Art. 33NIS2 Art. 23DORA Art. 17-19AI Act Art. 62
WHAT IS MULTI-FRAMEWORK INCIDENT MANAGEMENT?
Incident management means detecting, logging, classifying, and reporting incidents fast enough to meet the notification deadline of every regulator you answer to. The clocks differ by framework: a GDPR personal data breach must reach the supervisory authority within 72 hours, a NIS2 significant incident triggers a 24-hour early warning, and a DORA (Digital Operational Resilience Act) major ICT incident must be notified to the competent authority within 4 hours of classification under Articles 17-19, followed by intermediate and final reports. Each framework sets its own thresholds, authorities, and report formats, and a single incident often triggers several at once. Venvera classifies each incident against every applicable framework and tracks all of their deadlines from one entry.
THE PROBLEM
MISSED DEADLINES MEAN PENALTIES
Manual incident classification
Guessing whether an incident qualifies as a "breach" under GDPR, "significant" under NIS2, or "major" under DORA. Wrong classification means wrong response and missed deadlines.
Regulatory deadline confusion
24 hours? 72 hours? 4 hours? It depends on the framework, the severity, and the classification. Miss a notification deadline under any regulator and the penalty is real.
CORE MODULE
ONE UNIFIED INCIDENT REGISTER ACROSS EVERY FRAMEWORK
Every incident in one place. Eight incident types, four severity levels, multi-framework classification, and clear ownership assignment. Log an incident once and track it through detection, classification, response, and resolution. Full audit trail on every action. Maps to the incident-management process requirements of whichever frameworks apply to you, from GDPR and NIS2 to DORA Article 17.
- 8 incident types: Cybersecurity, Service Disruption, Data Breach, System Failure, Third Party, Fraud, Physical, Compliance
- 4 severity levels: Critical, High, Medium, Low with clear threshold definitions
- Multi-framework classification in a single entry
- Ownership assignment with escalation workflows
- Full audit trail on every status change and update
CLASSIFICATION
MULTI-FRAMEWORK INCIDENT CLASSIFICATION ENGINE
One incident, classified against every applicable framework simultaneously. Enter the incident details once and the engine applies GDPR rules (personal data breach under Article 33), NIS2 criteria (significant incident), DORA thresholds (major or significant per ESA criteria), and AI Act checks (serious incident under Article 62). No more guessing which framework applies or whether your incident crosses a regulatory threshold.
- GDPR: Determines if personal data breach triggers Art. 33 notification
- NIS2: Applies significant incident thresholds automatically
- DORA: Auto-classifies as Major or Significant based on ESA criteria
- AI Act: Checks AI system involvement for Art. 62 reporting
- Threshold parameters configurable per organisation
DEADLINE TRACKING
AUTOMATED REGULATORY DEADLINE TRACKING ACROSS EVERY FRAMEWORK
Visual timeline showing every regulatory deadline from the moment an incident is logged. GDPR: 72-hour DPA notification. NIS2: 24-hour early warning, 72-hour full notification, one-month final report. DORA: 4-hour initial notification, 24-hour intermediate report, 72-hour detailed report, one-month final report. Countdown timers, colour-coded status badges, and automated alerts before each deadline, whichever regulators apply to you.
- GDPR timeline: 72h DPA notification, data subject notification tracking
- NIS2 timeline: 24h early warning, 72h notification, 1mo final report
- DORA timeline: 4h initial, 24h intermediate, 72h detailed, 1mo final
- Visual countdown with automated email and in-app alerts
- Status tracking: Pending, In Progress, Submitted, Overdue
REPORTING
AUTHORITY REPORT GENERATION FOR COMPETENT AUTHORITIES
Generate pre-formatted reports for competent authorities with one click. All incident data, classification details, impact assessments, and remediation status pulled directly from your incident record. DPA breach notification forms for GDPR, structured notification documents for NIS2, xBRL-CSV export for DORA. Review, adjust, and export, with no manual re-entry.
- DPA breach notification forms for GDPR supervisory authorities
- Structured notification documents for NIS2 CSIRT reporting
- xBRL-CSV formatted reports for DORA ESA submission
- Pre-filled with incident data — review and export
- Report versioning: initial, intermediate, detailed, final
POST-INCIDENT
ROOT CAUSE ANALYSIS AND LESSONS LEARNED
After resolution, document the root cause analysis, corrective actions, and lessons learned. Track remediation tasks with owners and deadlines. Link corrective actions back to your risk register and control library so incidents drive actual improvements in your security posture. Supports the final-report and lessons-learned obligations across frameworks, including DORA Article 17 for major incidents.
- Structured root cause analysis with contributing factors
- Corrective action tracking with owners and deadlines
- Link remediation actions to risk register entries
- Lessons learned documentation for final regulatory reports
- Recurrence prevention measures with effectiveness tracking
EVIDENCE
INCIDENT EVIDENCE MANAGEMENT WITH AES-256 ENCRYPTION
Upload supporting evidence, screenshots, log files, forensic reports, and communication records directly to the incident record. AES-256-GCM encrypted at rest with per-tenant keys. Full audit trail showing who uploaded what and when. Everything auditors and competent authorities need in one place.
- Upload screenshots, logs, forensic reports, and communications
- AES-256-GCM encryption at rest with per-tenant keys
- Full upload audit trail with timestamp and user attribution
- File type validation and malware scanning
- Linked evidence referenced in authority reports
ANALYTICS
INCIDENT ANALYTICS AND TREND REPORTING
Filter incidents by status, severity, type, framework classification, owner, or date range. Trend analysis shows incident volume over time, mean time to detect, mean time to resolve, and recurrence rates. Identify patterns before they become systemic. Export analytics for board reporting and regulatory discussions.
- Advanced filtering by status, severity, type, classification, owner
- Trend analysis: incident volume, MTTD, MTTR over time
- Recurrence tracking to identify systemic issues
- Framework-specific analytics (e.g., DORA major incident count)
- Export charts and data for board presentations
FRAMEWORK COMPARISON
INCIDENT REPORTING DEADLINES BY FRAMEWORK
Each framework has different deadlines, classification criteria, and reporting authorities. Venvera tracks all of them from a single incident entry.
| Requirement | DORA | NIS2 | GDPR |
|---|---|---|---|
| Initial report | 4 hours (from classification as major) | 24 hours (early warning) | 72 hours (to DPA) |
| Intermediate report | 72 hours (detailed report) | 72 hours (full notification) | Not required |
| Final report | 1 month | 1 month | Not specified |
| Classification criteria | Major or Significant (ESA criteria: clients, financial impact, duration, data loss) | Significant (impact on service provision) | Personal data breach (risk to rights and freedoms) |
| Reporting authority | Competent authority (e.g., BaFin, CSSF) | CSIRT / competent authority | Supervisory authority (DPA) |
| Scope | ICT-related incidents at financial entities | Incidents affecting essential/important entities | Personal data breaches (all sectors) |
MULTI-FRAMEWORK
ONE INCIDENT. EVERY FRAMEWORK.
Log an incident once. Classify it against GDPR, NIS2, DORA, and the AI Act simultaneously. Track every regulatory deadline from a single timeline. No duplicate entries, no missed notifications. Integrates with your risk register and third-party risk management workflows.
GDPR Art. 33-34NIS2 Art. 23DORA Art. 17-19AI Act Art. 62
4h
DORA initial report deadline
8
Incident types tracked
4
Frameworks classified simultaneously
72h
GDPR breach notification deadline
S
“Before Venvera, a single ransomware incident meant updating three separate registers, calculating deadlines manually, and formatting reports for two different authorities. Now we log it once, the system classifies it across DORA and GDPR automatically, and the deadline timeline shows us exactly what’s due and when. We submitted our first DORA major incident report in under an hour.”
Stefan K.
Head of IT Security, EU-Regulated Payment Institution
RELATED MODULES
INCIDENT MANAGEMENT WORKS WITH
Risk Management
Link incidents to your ICT risk register. Corrective actions feed directly into risk treatment plans.
Third-Party Risk
Track third-party incidents and link them to your vendor risk assessments and DORA RoI.
Policy Library
Reference your incident response policies and ensure procedures align with documented controls.
Reports & Export
Export incident data, analytics, and authority reports for board presentations and regulatory filings.
FAQ
ICT INCIDENT MANAGEMENT FAQ
STOP MISSING REGULATORY
REPORTING DEADLINES
Start with a free trial. Log your first incident, see it classified across GDPR, NIS2, and DORA, and generate an authority report in minutes. No credit card required.
AES-256 Encryption
EU Data Residency
SOC 2 Certified